Effective Date: August 18, 2026
Wave Solutions LLC ("Wave," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit waveitgroup.com, contact us, or communicate with us — including by SMS/MMS text message.
1. Information We Collect
We may collect the following information when you interact with us:
- Contact information — name, email address, mailing address, and phone number (including mobile phone number) that you provide through our website forms, over the phone, in person, or by text message.
- Communication records — the content of messages you send us, including text messages, emails, and form submissions.
- Service information — details related to the products or services we provide to you, such as account, appointment, order, or service records.
- Website usage data — basic technical information such as browser type, pages visited, and referral source, collected through standard website analytics.
We collect this information directly from you when you voluntarily provide it — for example, when you fill out a form on our website, call us, text us, or sign up for our services.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our products and services;
- Respond to your questions, requests, and support needs;
- Send service-related communications such as appointment and scheduling reminders, service and support ticket updates, account notifications, and billing information;
- Send text messages you have consented to receive (see Section 3);
- Comply with legal and regulatory obligations.
3. SMS/Text Messaging
If you have consented to receive text messages from Wave Solutions LLC, we may send you SMS/MMS messages related to customer service, scheduling and appointment reminders, service and support ticket updates, and account notifications.
- Consent: You will only receive text messages from us if you have opted in — for example, by submitting your mobile number through a form on our website and agreeing to receive texts, by texting us first, or by providing verbal or written consent. Consent to receive text messages is not a condition of purchasing any goods or services.
- Message frequency: Message frequency varies.
- Fees: Message and data rates may apply. Please contact your mobile carrier for details about your plan.
- Opting out: You can opt out of receiving future text messages at any time by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any message you receive from us. After you opt out, you will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again.
- Help: For help, reply HELP to any message, or contact us at (409) 924-9459 or support@waveitgroup.com.
4. Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
5. How We Share Information
We do not sell your personal information. We do not share your personal information with third parties for their marketing purposes. We may share information only in the following limited circumstances:
- Service providers — with vendors who perform services on our behalf (such as our text messaging platform, website hosting, or payment processing), solely so they can provide those services to us, and subject to obligations to protect your information;
- Legal requirements — when required by law, regulation, subpoena, or court order, or to protect our legal rights;
- Business transfers — in connection with a merger, acquisition, or sale of business assets, in which case we will require the receiving party to honor this Privacy Policy.
6. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. No method of transmission or storage is 100% secure, but we work to protect your information consistent with industry standards.
7. Data Retention
We retain personal information only as long as needed for the purposes described in this policy, to provide our services, and to meet legal and regulatory requirements. Records of your text messaging consent and opt-out requests are retained as required by applicable carrier and industry rules.
8. Your Choices
- Text messages: Opt out at any time by replying STOP (see Section 3).
- Email: Unsubscribe using the link in any marketing email or by contacting us.
- Access and correction: You may request access to, correction of, or deletion of your personal information by contacting us using the information below. We will respond consistent with applicable law.
9. Children's Privacy
Our services are intended for business and adult use. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision. Material changes will be posted on this page.
11. Contact Us
Wave Solutions LLC
5420 Cole Rd
Beaumont, TX 77708
Phone: (409) 924-9459
Email: support@waveitgroup.com
